Refunds & Cancellation

Last updated 17 October 2026

Try before you buy

Every feature except bulk download is free, and you can download single labels for free, so you can check that Label Cropper works with your files before paying.

When we refund

• It didn't work: if a paid feature didn't work for you and we can't fix it, we'll refund you in full.
• Charged by mistake: duplicate payments, or a subscription renewal you meant to cancel and haven't used since, refunded in full.
• Within 14 days, unused: if you bought a day pass or subscription and haven't used bulk download, we'll refund it.

To ask for a refund, email labelcropper.help@proton.me with the email address you paid with. We reply within 3 working days, and refunds go back to the original card through Stripe, usually within 5–10 days.

Cancelling Pro monthly

Cancel any time with the "Manage subscription" link on the site, or email us. You won't be charged again, and you keep Pro until the end of the month you've paid for. We don't give partial refunds for unused days of a month you've already used.

Day passes

A day pass is a one-off payment and does not renew.